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Frequently Asked Questions

Below is a list of our most frequently asked questions (f.a.q), however if you have a question you don't see here you can email us and someone will get back to you as soon as possible. If your question is regarding an order already placed with us please call us at 740-492-1300.

  • How can I remove a stain from my stone?
  • Will the sample I got from a supplier be an exact match to the stone?
  • Is it normal for granite to have small, hairline cracks and pits?
  • Is the stone guaranteed?
  • After I have selected my stone, how long does it take to be installed?
  • What type of sink is recommended with slab countertops?
  • Will my natural stone burn/stain/scratch/crack?
  • My granite counter cracked - can it be repaired?
  • My antique stone table top was broken in a move. Can it be fixed?
  • I want to have counter tops fabricated and installed. Where do I pick out the material?
  • How do I protect my stone from abuse?
  • Can I get 12x12 tiles to match the slab?

How can I remove a stain from my stone?

Once the type of stain has been identified (for example, is it oil, organic, ink, etc), the most effective method for removing the stain can be determined. Surface stains can often be removed with an appropriate cleaning product. Stubborn or deep seated stains may require the use of a poultice. A poultice incorporates a liquid chemical (determined by the kind of stain) mixed with a white powder to create a paste. The resulting mixture is spread over the stain, covered with plastic, and left to set for approx. 24 hours. If the stain is particularly stubborn, the process will need to be repeated. For stains such as water spots, something as simple as flour can be used to draw the moisture out of the stone.

Will the sample I got from a supplier be an exact match to the stone?

Because samples represent a small area of the stone, they can be indicative of general coloring, texture, and veining. Stone is a product of nature and will vary, sometimes greatly, from slab to slab and block to block. Two batches of the same stone from the same quarry can look very different. In order to obtain the best knowledge of what your finished product will look like, always view current, full slabs when making your material decision.

Is it normal for granite to have small, hairline cracks and pits?

In viewing your stone generally, you will notice that all stones have some veining and crystallization that may APPEAR to be cracks, but are actually indigenous to the stone. Again, stone is a product of nature, and thus, perfectly consistent color and texture are rarely found.

Is the stone guaranteed?

Trying to guarantee the actual stone is impossible given its nature as a product of the earth and considering all the variances therein. However, we guarantee the quality of our workmanship fully. See also our warranty and our disclaimer.

After I have selected my stone, how long does it take to be installed?

Depending how busy the industry is, typically once a stone selection has been made, the bid has been approved and a deposit has been made, you can expect installation approximately two to three weeks after templating has been done. Other deciding factors include availability of material and the size of the job.

What type of sink is recommended with slab countertops?

Everyone's tastes differ, but generally, an under mount sink gives a much cleaner look. With an under mount, the "frame" of a self rimming sink is not there to distract from the stone. Some people also think that cleaning the counter is easier with an under mounted sink.

Will my natural stone burn/stain/scratch/crack?

Different natural stones resist abuse at different levels. However, destruction of all natural stone is easy to prevent. Keep your stone sealed, keep hot plates and pans from direct contact with the stone, and wipe up spills immediately. Knives should not be used on the surface of the stone without a cutting board as a buffer. As a general rule, the sedimentary stones such as sandstone and slate are the softest and easiest to scratch or stain because of their soft, porous nature. Next in line as far as hardness are the metamorphic stones such as limestone and marble. These stones are still fairly soft and will scratch easily, so they are not recommended for high abuse areas such as kitchens. The igneous stones, such as granite, are the hardest and most resistant to abuse. For kitchens, granite is the most recommended stone due to its harness and resistance to staining and burning. No matter which stone you choose, however, proper care techniques must be employed in order to protect your investment and ensure many years of natural beauty.

My granite counter cracked - can it be repaired?

Usually cracks are easily fixed with some form of caulk or epoxy filler. These fillers are colored to match the stone and often are barely visible. If necessary, the stone is then repolished to smooth any seams created by the repair.

My antique stone table top was broken in a move. Can it be fixed?

Most broken pieces can be repaired depending on how fractured it is. However, do not expect the piece to "look like new" since most likely a colored caulk or epoxy filler will be used to repair it, and may be visible. Depending on the stone and degree of damage, the repairs can range from good to amazing.

I want to have counter tops fabricated and installed. Where do I pick out the material?

We import our own material, specializing in 3cm thick stone. As a result, we have over 40 different slab colors available at our facility. A visit to our shop would have you wandering through the stock yard to look at full slabs as well as examining over 100 samples we keep in our showroom. If you like a color that we don't have in stock, we can import it from other suppliers, or the quarry if necessary.

How do I protect my stone from abuse?

Sealer is the first line of defense in the fight against damage. A clear sealer (Porous Plus) will be applied upon installation and can be repeated once a year by the customer. Color enhancing sealers (silicon impregnating) are also available. These sealers will help the stone to resist staining, but are not foolproof. Precautions such as barriers from heat (potholders) and knives (cutting boards) are a must. The stone must be cleaned often with a soft rag and a neutral, non-ammonia based cleaner such as Hi-Gloss, which we stock in our shop. Liquid or solid food should never be allowed to stand on the stone for any amount of time, because even granite is slightly porous and will absorb moisture, resulting in a dark colored water spot or even a stain.

Can I get 12x12 tiles to match the slab?

For many slab colors, 12x12 or other size tiles are available from other suppliers or from the quarry. Generally we do not stock tiles as our space is limited and dedicated to full slabs.

Questions?
1-866-860-4747
For Marble, Stone, Slab and Tile Advice email us at info@thedesignerstoneco.com